INTRODUCTION
Who We Are and What We Do
In these Terms and Conditions, references to the "Operator", "we", "our" mean the operator of the Website, BIG Brazil Tecnologia e Loteria S.A., which operates under the brand Caesars Sportsbook & Casino (“Caesars”), authorized by LOTERJ to operate in the State of Rio de Janeiro, under the terms and conditions established in Accreditation Notice 01/2023. You hereby acknowledge, consent and confirm that the placing of online bets, whether on sporting events or iLottery games (online games), will always be considered to have taken place in the territory of the State of Rio de Janeiro, for all purposes, including tax and legal.
- The Operator is licensed and regulated by LOTERJ;
These Terms and Conditions apply to you and are fully binding, and constitute a contract for you if you agree to participate in Caesars.
By participating, you agree that you have read and understood these Terms and Conditions and acknowledge that these Terms and Conditions apply to you in their entirety.
If you do not agree with any of these Terms and Conditions, you must immediately stop using the Service. If you have already opened an account with us, you must request closure of the account immediately.
By checking the box labeled, "I am at least 18 years old and have read and accept the Terms and Conditions and Privacy Policy" as part of the registration process, you agree to be bound by these Terms and Conditions, which include and are inseparably linked to our Privacy Policy, Responsible Gaming Policy, Player Protection Policy, Online Gaming and Sports Betting Rules, General Promotion Terms and other promotion-specific terms relevant to your Participation.
You are bound by the Terms and Conditions in any case if you use our Services, including, but not limited to, initiating or making a deposit through our Services or submitting your deposit details to us.
- DEFINITIONS
In these Terms and Conditions:
"Caesars" means the brand and all products offered "Online" (accessed via computer or laptop) and "Mobile" (accessed via cell phone or tablet). This includes Sports Betting, Online Games, Live Games and any other types of Games available on the platform.
"Closed Account Customer" means a person whose registered account has been closed, canceled or deleted by us or you;
"Customers" means a Registered Customer or a Closed Account Customer;
"Registered Customer" means a person who has registered an account with us in the manner described in clause 4.2 and the account is considered "open".
"Customer Funds" means the aggregate value of funds held by the Operator to the credit of Customers, including, without limitation:
- the released funds deposited with Caesars by Customers to place bets or pay participation, fees in future online games;
- winnings or prizes that Customer has chosen to leave deposited with Caesars or for which Caesars has not yet credited Customer's account; and
- any loyalty program bonuses or other bonuses that have been established but have not yet been paid.
“Online Game” means iLottery games
"our" means the Operator together with (where the context permits) its parent companies and associated companies.
"Offer" means all games/offers offered by Caesars.
"Operator" means the operator of the Website.
"To participate" means any of the conduct described in section 4 below, including visiting Caesars, playing any part of the Offer, or using our Website in any way.
"Intellectual Property" means trademarks and trade names, whether registered or unregistered, including applications for registration of trademarks and registered trade marks, together with the reputation associated with such trade names and trade marks, domains, appearance, commercial style and trading style, including, without limitation, as presented on websites; domain name registrations and any present or future variations; any copyright in the appearance, business style or trading style, any right or license under copyright to use such appearance, business style or trading style, any software code, software architecture, appearance and usability of the software, or any other intellectual property owned or licensed by us, in each case, anywhere in the world.
"Service" means the availability and provision of the Website enabling you to participate.
"You/Your", also referred to as "Customer", means any person who accesses Caesars and participates in any part of the Offering provided by Caesars.
"Website/s" means www.caesarsports.com.br
- ABOUT CAESARS AND THE PROTECTION OF CUSTOMER FUNDS
2.1 Caesars is a globally recognized brand, managed and operated by the Operator, under the rules established by LOTERJ.
2.2 The Customer's "Gaming Contract" is maintained with the Operator and is deemed to be entered into and valid upon successful registration of an account with Caesars.
2.3 All Customer Funds held by the Operator are held separately from the Operator's funds, in accounts separate from the trading account.
- YOUR PARTICIPATION IN CAESARS
3.1 You can only participate in Caesars if you are over 18 years of age. Participating is illegal in Caesars if you are under 18 years of age.
3.2 You cannot participate in Caesars if you are geographically located outside Brazilian territory. If you join Caesars from outside Brazil, we have the right to immediately suspend or terminate your account. In the event of account closure, any net winnings from betting or gaming at Caesars will be deducted from the balance in your Main Account and the remaining balance will be refunded to you. We will not be liable for any losses incurred as a result of any such suspension or termination.
3.3 Any person who is aware of violating this section 3.1, including any attempt to circumvent this restriction, for example, by using a VPN, proxy or similar service that masks or manipulates the identification of their actual location, or by providing false or misleading information about your location or place of residence, or placing bets or games using the Website through or on behalf of third parties located in an Excluded Territory is in breach of these Terms and Conditions. You may be committing fraud and may be subject to criminal prosecution.
3.4 By accepting these Terms and Conditions, you are fully aware that gambling can become addictive, there is a risk of losing money when playing and you are fully responsible for any loss incurred. You agree that your participation in Caesars is at your sole option, discretion and risk. In connection with your losses, you will have no claim whatsoever against Caesars or any partners, service providers, directors, employees or collaborators.
3.5 By participating, you confirm that you are fully aware that there is a risk of losing money when playing and that you are fully responsible for any loss incurred. You agree that your participation in Caesars is at your sole option, discretion and risk. In connection with your losses, you will have no claim whatsoever against Caesars or any partners, service providers, directors, employees or collaborators. Furthermore, you agree that your participation in Caesars is for your own personal entertainment and non-professional use and that you are acting on your own behalf and not on behalf of any third party.
3.6 Employees and former employees (under 3 years) of the Operator, its affiliates, licensees, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of their immediate families are not permitted to attend Caesars.
3.7 To register for an account with Caesars, you must provide certain personal data during the account registration process, including: first name, last name, address, social security number, address, date of birth, cell phone number, email address , in addition to financial information. You may also need to undergo facial recognition before completing the registration process and you hereby authorize Caesars to retain this type of personal information.
3.8 Upon request, you may also be asked to submit valid identification documents proving your age and address so that we can carry out identification, credit and other checks that we may require and/or are required by applicable laws and regulations and/or by the relevant regulatory authorities for use of the Offer. You agree to provide all necessary information for such checks under penalty of having the Offer suspended until such information and documents are provided for due analysis.
3.9 Until we have received the requested documents and completed our checks to your reasonable satisfaction, we have the right to restrict your account in any way we deem appropriate, including preventing you from placing bets, playing games or withdrawing your funds.
3.10 If, upon completion of the age verification process, it is determined that you are underage, Caesars will return to you any deposits made to the account, voiding all winnings and/or bonuses, and closing your account immediately.
3.11 The documents or information requested by us may vary. We reserve the right to determine which documents we require to carry out our checks. Acceptable identification documentation includes, but is not limited to:
- a) copy of a valid identification document, such as a passport or driver's license or Identity Card.
- b) copy of a recent utility bill confirming residence address, such as electricity bill, telephone bill, etc. (important: the utility bill must not be more than 6 months old); and/or
- c) copy of a recent credit/debit card/bank account statement (note: account statement must relate to a financial method used and must be no more than 6 months old), annual income tax return or pay stub.
3.12 The name you provide to Caesars at the time of registration must be identical to the name on your government-issued identification document and linked to a valid CPF number. All this information will be verified by Caesars at the time of registration, which will only be considered validated if all checks are carried out and approved.
3.13 In accordance with our obligations to combat money laundering and all legislation in force in Brazil on the matter, we reserve the right - acting reasonably - to ask questions or request documentation related to the origin of deposited funds. If the requested information and/or documentation is not provided or is not considered by us (acting reasonably) to be satisfactory, Caesars may suspend/close Customer's account, withhold payment of any amounts held in Customer's account and provide the necessary information to the relevant authorities.
3.14 You may opt out of online gaming or sports betting related products provided to you through the Website by contacting Customer Service, this being applied at account level. We will endeavor to enforce such deactivation as soon as possible, however, please note that this process takes a reasonable period of time to implement. If you find that you can still access any of our products that you have requested to disable, it is your responsibility to contact us immediately to let us know. If, following your request, you would like to reactivate disabled games (as applicable), please contact Customer Service.
3.15 We reserve the right to disable online gaming or sports betting related products provided to you through the Website at any time. We may at any time reactivate such games (as applicable).
3.16 You represent, warrant and agree to comply with all applicable laws, statutes and regulations in relation to your use of the Website and the Service. We are not responsible for any illegal or unauthorized use of the Website or the Service by you. By accepting these Terms and Conditions, you agree to help us, to the extent possible, comply with applicable laws and regulations.
- YOUR ACCOUNT
4.1 You may only register and operate a single account with Caesars. If you have more than one account, we reserve the right to suspend all duplicate accounts until all account details and balances (belonging to you) are consolidated. Once completed, all other accounts will be closed, leaving only one active account. Caesars may, in its sole discretion, refuse to register a Customer account or terminate an existing Customer account, but all contractual obligations already undertaken will be honored.
4.2 You must keep your registration details up to date. If you change your address, email, telephone number or any other personal contact information, please contact us to update your account information or make the changes in the user area where your information is available. The name you provide to Caesars at registration must be identical to that listed on your government-issued identification and social security number.
4.3 The account opening process requires you to register your own email and mobile number and choose a password combination. It will be your responsibility to keep this information confidential. All actions performed through your account will be considered valid if the login and password are entered correctly. Caesars is not responsible for unauthorized or improper use of your personal data.
4.4 If you use a debit card and/or a bank account and/or PIX for transactions at Caesars, the name of the account/card/PIX holder must be the same as the one you used when registering with Caesars. If the name you registered on your Caesars account and the name that appears on your PIX key or your debit card and/or bank account are different, your account will be immediately suspended. If your account is suspended, we recommend that you contact us for details about our verification process.
4.5 Caesars is not responsible for any damages or losses that are alleged or alleged in connection with your participation; including and without limitation, delays or interruptions in operation or transmission, loss or corruption of data, failure of communications or lines, misuse of content by any person, or any errors and/or omissions in the content of the Site.
4.6 Caesars will consider an account to be inactive after a period of 6 months has passed since the last login to the account. Caesars may contact Customer before deeming an account inactive. If there is no response from the Customer within 30 days from the date Caesars attempted to contact the Customer, the account will be designated as inactive. Once your account has been deemed inactive, Caesars reserves the right to charge a monthly administration fee of R$100 (the "Administrative Fee"). The first Administrative Fee will be charged at the end of the 6th month after the last account login was registered. Caesars will cease charging any Administrative Fees if Customer logs into their account during the period of inactivity. If your balance is insufficient to pay the Administrative Fee and the Customer logs in and deposits any amount, Caesars reserves the right to deduct sufficient amounts from the Customer's deposit for the Administrative Fee to be paid in full. In the event that there is no Customer login during the next 6 months after the first Administration Fee has been charged, the Customer's account will be closed and the Customer agrees that any remaining balances in the Customer's account will be used to pay the second Administration Fees and , if there are still amounts remaining in the account, these will be retained by Caesars and donated to charities at the sole discretion of Caesars. The customer hereby agrees that he will not have regressive rights in relation to the remaining balances in the cases described in this section.
4.7 Transfer of funds between accounts is not permitted. It is prohibited to sell, transfer and/or acquire accounts to/from other Customers.
4.8 Any funds held in your account will not bear interest.
4.9 Caesars reserves the right to suspend, terminate or terminate your account if it is suspected that you:
- a) has obtained gains illicitly; or
- b) has violated these Terms and Conditions.
You will be notified of Caesars' decision via email and, if the suspension results in the withholding of winnings and/or balances, a documented copy of the decision may be sent to relevant authorities (including law enforcement authorities), as per regulation. During any period of suspension, you will not be able to unlock your account.
4.10 If you wish to close your account, please contact us for assistance. Our Timeout and Self-Exclusion procedures are detailed in our Responsible Gaming Policy of these Terms and Conditions.
4.11 Caesars reserves the right to suspend, modify, remove or add content to the Website or our services with immediate effect and without prior notice. We shall not be liable for any losses incurred as a result of changes made to or any modification, suspension or discontinuance of the Website or Services at our sole discretion, and no dispute against Caesars in this regard will be allowed.
- DEPOSITS AND WITHDRAWALS
5.1 Caesars must receive and verify your identification documents, whether internally or through third parties.
5.2 Caesars reserves the right to carry out external credit checks with third party credit agencies and based on the information provided at the time of registration.
5.3 It is the account or card holder's responsibility to keep copies of transaction records and these Terms and Conditions, as updated.
5.4 The minimum withdrawal amount and processing time depend on the payment method selected, as shown on our Withdrawal page.
5.5 Furthermore, these deadlines are indicative of the regular deadline for internal confirmation of payment on business days and represent estimates only.
5.6 Withdrawals can only be processed from Real Balance. All withdrawals will be processed to the same payment method used to deposit the account.
5.7 As described in section 4.4, if a financial and/or PIX account and/or credit/debit card has been used to deposit funds, the name registered on the Customer's account maintained with Caesars must match the name registered on the financial account/ card.
5.8 In the case of a withdrawal request by Direct Bank Transfer (including PIX), the bank account informed must be held by the same holder registered during account registration. Caesars reserves the right to require use of the same payment method for withdrawal as was used for deposit, or a specific payment method requested at our discretion.
5.9 Please note that withdrawals may be slightly delayed due to our identity verification process and certain deposit methods will require additional verification at the time of withdrawal. If a withdrawal is made for the first time, is of a large value, or changes are made to payment options, we may take additional security measures to ensure that you are the legitimate recipient of the funds.
5.10 Where applicable, Caesars may, at its sole discretion, reverse/refund a Customer's deposited funds instead of processing a withdrawal transaction via another payment method.
5.11 Caesars limits the maximum total withdrawal amount of all products available in a calendar month to R$1,000,000. Withdrawals of winnings from Online Games, Live Games or amounts derived from these types of games are limited to R$500,000 per week (a week is defined as the period between Monday to Sunday of any calendar month).
5.12 In circumstances where the amount of a deposit is not played through completely before a withdrawal is requested, Caesars reserves the right to refuse it. To make any withdrawal, you must have wagered the deposit amount at least once.
5.13 The minimum deposit amount is R$ 500. The maximum single withdrawal amount will be R$20,000. Additionally, the minimum withdrawal amount will be R$50. The time the deposit will take to be processed depends on the payment method selected, as shown on our deposit page. Additionally, these deadlines are indicative of the regular business day deposit confirmation timescale and represent estimates only.
5.14 As an operator engaged in preventing and combating money laundering, we reserve the right to ask questions or demand documentation regarding the origin of deposited funds. If the information and/or documentation provided is not satisfactory, Caesars may suspend/close the Customer's account and pass on any necessary information to the competent authorities.
5.15 Updating or adding additional payment details for the sole purpose of making a withdrawal can only be done by contacting our support team. We reserve the right to deny changes to payment details for the purpose of making withdrawals at our sole discretion.
5.16 If funds are credited to a Customer's account or credited to a financial account and/or credit/debit card in error, it is the Customer's responsibility to immediately notify Caesars of the error.
5.17 Any winnings subsequent to the error will be considered invalid and returned to Caesars. We reserve the right to withhold all or part of your balance and/or recover from your account deposits, payments, bonuses and any winnings attributable to such error.
5.18 Refunds may be given in cases of exceptional circumstances and will be granted solely at the discretion of Caesars.
- PROMOTIONS TERMS
6.1 Caesars may, from time to time, offer promotions and/or competitions which are governed by separate terms and conditions. Any promotions, bonuses or prizes credited to your account must be used in accordance with such terms and conditions stated at that event. Caesars promotion terms, which form part of these Terms and Conditions, can be found at:
- General Promotion Rules; and
- Sports Bonus Terms; and
- Online Gaming Bonus Terms.
6.2 In the event of a conflict between these Terms and Conditions and any promotion-specific terms and conditions, the promotion-specific terms and conditions will prevail.
6.3 Caesars reserves the right to withdraw any promotion, competition, bonus or special offer at any time without prior notice or reason.
- PRIVACY POLICY
7.1 Caesars is committed to protecting and respecting your privacy in accordance with applicable legislation in the national territory.
7.2 Furthermore, the operator complies with all applicable data protection and privacy laws. If you have questions about how we treat or use the personal information you provide to us, we encourage you to review our Privacy Policy.
7.3 Our Privacy Policy is linked to these Terms and Conditions and accepting it is a prerequisite for registering an account.
7.4 You consent to receive marketing communications from the Operator in relation to its offers via email, post, SMS and telephone notifications, from which you can unsubscribe at any time by contacting us via support, telephone or by e-mail.
- RESPONSIBLE GAMING
8.1 Caesars is committed to providing its Customers with a fun and enjoyable online gaming experience, whilst recognizing that gambling may cause problems for a minority of people. For this reason, Caesars actively supports responsible gaming and encourages its Customers to utilize a variety of responsible gaming features to better manage their account.
8.2 We recommend that you consult our Responsible Gaming Policy for further details.
8.3 You may, at any time, request a Timeout or Self-Exclusion from Caesars. To view available Timeout and Self-Exclusion options, please see our Responsible Gaming Policy.
8.4 Caesars is committed to providing excellent customer service. As part of this commitment, Caesars is dedicated to supporting responsible gaming.
8.5 While Caesars strives to use all tools at its disposal to ensure compliance with our responsible gaming policy, we assume no obligation if you continue to play or attempt to use our website or services with the deliberate intent to avoid the measures and responsible gaming policies we have in place. At Caesars we will always try, in a reasonable way, to apply these measures/policies proactively, including promoting Timeout in Customer accounts if we identify suspicious behavior in relation to gambling.
- PLAYER PROTECTION POLICY
9.1 We want to ensure that you enjoy your Caesars experience in a safe and responsible manner. Caesars will promptly address any issues affecting your gaming experience. We have a detailed Player Protection Policy which includes a list of mechanisms you can subscribe to to ensure a safer gaming experience.
- INTELLECTUAL PROPERTY
10.1 You acknowledge and agree that all rights, titles and interests in and to the Intellectual Property are owned absolutely by us or duly licensed to us. Any use of the Intellectual Property without our prior written consent is not permitted. You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit or tamper with the Intellectual Property in any way, and you agree not to assist or facilitate any third party in doing so.
10.2 You acknowledge and agree that the material and content contained in the Offer and the Website are available for your personal, non-commercial use only. Any other use of this material and content is strictly prohibited.
10.3 No Warranty, Malfunction, Errors, Viruses and Suspension of Service
10.4 The Service, Offering and the Website are provided on an “as is” or “as is” basis and, to the maximum extent permitted by law, we make no warranties or representations, whether express or implied, regarding satisfactory quality, fitness for a specific purpose, completeness or accuracy of the Service, Offering or Website.
10.5 We will not be responsible for any computer failures, system malfunctions, interruptions of telecommunications services or internet connections, or for attempts by you to participate in Caesars by methods, means or forms not anticipated by us.
10.6 We may temporarily suspend all or part of the Service for any reason at our sole discretion. We may, but are not obligated to, provide you with reasonably practicable advance notice of any such suspension. We will restore the Service as soon as reasonably practicable after such temporary suspension.
10.7 In the event of service suspension and/or system malfunction, all bets confirmed on the bet slip, which were placed in accordance with these Terms and Conditions and/or which were not placed fraudulently ("Confirmed Bets") , will not be canceled by us.
10.8 Except in relation to Confirmed Bets, in the event of service suspension and/or system failure, we may void any bets and/or payments. We will in no way be responsible if we void any bets and/or payments due to a system malfunction and/or virus.
10.9 Except in relation to Confirmed Bets, if you receive any winnings and/or bonuses as a result of any service suspension and/or system malfunction, we may void such winnings and/or bonuses, and if you have received and/or have been credited with any winnings and/or bonuses, we may recover them in such ways: (i) by deducting any part or all of such winnings and/or bonuses from your account (which includes, for the avoidance of doubt, any part of your Bonus Account , Player's Money Account); (ii) deducting any part or all of such winnings and/or bonuses from your pending withdrawals; and/or (iii) requiring you to refund any part or all of such winnings and/or bonuses to us as soon as possible.
10.10 A virus and/or error (including, without limitation, resulting from any technical or human error) voids all payouts, and we may void any or all bets. We will in no way be liable to you should we void any bets and/or payments as a result of such error and/or virus.
10.11 If you receive any winnings and/or bonuses as a result of a virus and/or error (including without limitation as a result of any technical or human error), we may void such winnings and/or bonuses, and if you have received and/or or has been credited with any winnings and/or bonuses, we may recover them in such ways: (i) by deducting any part or 10.12 all of such winnings and/or bonuses from your account (which includes, for the avoidance of doubt, any part of your Bonus Account, Player Money Account); (ii) deducting any part or all of such winnings and/or bonuses from your pending withdrawals; and/or (iii) requiring you to refund any part or all of such winnings and/or bonuses to us as soon as possible.
10.13 It is your responsibility to protect your systems and have the ability to reinstall any data or programs lost due to a virus.
10.14 Additionally, live television and other broadcasts provided as part of any Caesars offering may be delayed, which will result in others processing more up-to-date information in relation to such broadcasts. In the event that any specific information (score, game time, etc.) is incorrect, we assume no responsibility for this.
10.15 In the event of a system malfunction, all unconfirmed bets are void. We are not responsible for any loss you may incur as a result of any such suspension or delay. To the extent that a voided “winning” bet results in a negative balance in your customer account, we reserve the right to recover such amount from your deposits, withdrawals, bonuses and/or winnings.
- CUSTOMER SERVICE AND CUSTOMER COMPLAINTS
11.1 You can contact Customer Service at any time by the following means:
- a) Email: suporte@bigbrazil.com.br
- b) Live chat
11.2 Customer complaints/claims of any nature must be sent within 3 months of the incident. Any complaints/claims after this period will be ignored and you agree that you will have no regressive rights in relation to these complaints/claims.
11.3 To ensure that your complaint/claim is directed to and investigated by the correct department, written communication must be sent to Caesars by the following means:
11.4. E-mail: suporte@bigbrazil.com.br
11.5 To protect your privacy, all email communications between you and Caesars must be made using the email address registered to your Caesars customer account. Failure to do so may result in a delay in our response.
11.6 The following information must be included in any written communication with Caesars (including a complaint):
- your mobile number/registration email;
- your first and last name as recorded in your customer account;
- a detailed explanation of the complaint/claim; and
- any specific dates and times associated with the complaint/claim (if applicable).
11.7 Please note that failure to send a written communication with the information mentioned above may result in a delay in our ability to identify and respond to your complaint/claim in a timely manner.
11.8 We will acknowledge all complaints within 24 hours of receipt and all reasonable efforts will be made to resolve any reported issue promptly and within 10 days at the latest. An extension may apply if the issue is complex, in which case we will send an update explaining why we do not yet have a final answer and when we expect it, and it may take up to an additional 10 days to provide a response.
11.9 If for any reason you are not satisfied with the resolution of your complaint/claim, you may escalate the matter to the regulatory body.
11.10 If you suspect that a customer is colluding with another customer or cheating in any way, please notify Caesars through the means of communication listed in the Customer Complaints procedure above (described in section 12).
- INDEMNIFICATION AND LIMITATION OF LIABILITY
12.1 You agree to indemnify and hold us, our directors, employees, shareholders, agents and affiliates, our parent company and holding companies and any of our subsidiaries, harmless from any costs, expenses, liabilities and damages (whether direct, indirect, special, consequential, exemplary, punitive or otherwise) arising from any Participation by you, including, without limitation:
- Visit, use or reuse the Website;
- Use or reuse the Website through telecommunications services;
- Use or reuse any material on the Website or obtained from any other source;
- Access, use or reuse of the Website server;
- Facilitate or make a deposit into your Caesars account;
- Betting or playing at Caesars through any delivery mechanism offered; and
- Acceptance and use of any winnings or prizes at or by Caesars.
12.2 The entire liability of our directors, employees, shareholders, agents and affiliates, our parent company and holding companies and any of our subsidiaries to you in contract, tort, negligence or otherwise, for any loss or damage arising from any cause, whether direct or indirect, or for any amounts whatsoever (even if we have been notified by you of the possibility of such loss or damage) will not exceed the value of the bets and/or games you placed through your account in relation to the bet /relevant game or product giving rise to the relevant liability.
12.3 Caesars will not be responsible, in contract, tort, negligence or otherwise, for any loss or damage arising out of or in any way connected with your use of clicking any link or button contained on the Website. We are not responsible for the content of any website linked to/provided by the Websites or through the Services.
12.4 Nothing in these Terms and Conditions will operate to exclude any liability of the Operator for fraud, death or personal injury caused by the negligence of the Operator.
- CAESARS IS NOT A FINANCIAL INSTITUTION
13.1 Caesars does not provide advice on tax and/or legal matters. Clients wishing to obtain advice on tax and legal matters are advised to contact appropriate advisers.
13.2. Using Caesars and its systems to facilitate arbitration through foreign exchange transactions is strictly prohibited. If Caesars considers that you have deliberately used the systems to obtain financial gain through arbitration, any winnings will be forfeited and deducted from your balance without prior notice or notice.
13.3 Customers are strictly prohibited from using Caesars and its systems to facilitate any type of illegal money transfer. You must not use the Website for any illegal, fraudulent activity or prohibited transaction (including laundering criminal proceeds) under the laws of any jurisdiction that applies to you.
13.4 If Caesars suspects that you may be involved, or have been involved in fraudulent, illegal or improper activities, including money laundering activities or any conduct that violates these Terms and Conditions or national law, your access to Caesars will be terminated immediately and your account may be blocked. If your account is closed or blocked under such circumstances, Caesars has no obligation to refund any money that may be in your account. Additionally, Caesars will have the right to inform relevant authorities, other online service providers, banks, credit card companies, electronic payment providers or other financial institutions about your identity and any suspicious, illegal, fraudulent or improper activity. You will fully cooperate with any investigation by Caesars relating to these activities.
- ACCOUNT CLOSURE/SUSPENSION
14.1 We have the right to terminate your account for any reason at any time without notifying you. Any cash balance in your account at the time of closure or any termination pursuant to Section 16.3 below will be credited to your credit/debit card or financial account, except in the following cases:
- If you are involved in illegal activities, we will have no obligation to refund any money that may be on your balance; and
- If we discover or have reasonable grounds to believe that you have participated in any prohibited activity, we reserve the right to withhold all amounts that would otherwise be paid to you (including deposits, winnings, bonuses and/or any other amount) that are attributable to such prohibited activity.
14.2 In the circumstances described in 16.1(a) and (b) above, your data may be passed to any applicable regulatory authority, regulatory body or any other relevant external third party.
14.3 We may terminate or suspend your account when we have reasonable grounds to believe that you have participated or are likely to participate in any of the following activities (each, a "Prohibited Activity"):
- a) If you have intentionally or fraudulently opened more than one active Caesars account;
- b) If the name registered on your Caesars account does not match the name on the financial/bank account and/or credit/debit card used to make deposits into said Caesars account;
- c) If you experience financial difficulties.
- d) If you intentionally or fraudulently provide incorrect or misleading information when registering a customer account with Caesars;
and) If you attempt to use your Customer Account through a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by providing false or misleading information about your citizenship, location or residence, or by placing bets or games using the website through third parties or on behalf of third parties;
- f) If you are located in any Excluded Territory;
- g) If you allow or authorize another person to participate using your Caesars customer account;
- h) If you play together with other customers as part of a club, group, etc., or place bets or games in a coordinated manner with other customers involving the same (or substantially the same) selections;
- i) If Caesars receives a "chargeback" or "return" notification through a deposit mechanism used in your account;
- j) If you are found to be conspiring, cheating, laundering money or carrying out any type of fraudulent activity; or
- k) If Caesars (acting reasonably) determines that you have used or taken advantage of a system (including machines, computers, software or other automated systems, such as “bots”) designed specifically to game the gaming system;
- l) If you materially breach these Terms and Conditions.
14.4 The rights set out here are without prejudice to any other rights we may have against you, under these Terms and Conditions or otherwise.
14.5 We reserve the right to void any unsettled bets if your account is closed in accordance with clause 16.3. Any bets not settled at the time of closing your account for any other reason will remain valid and will be settled in accordance with the terms of the bet.
- OTHERS
15.1 These Terms and Conditions are governed by and construed in accordance with Brazilian law, and you irrevocably submit to the exclusive jurisdiction of the courts of the State of Rio de Janeiro, District of the Capital, to resolve any disputes (including claims for compensation and counter claims) which may arise in connection with the creation, validity, effect, interpretation or performance, or the legal relationships established by or otherwise arising from these Terms and Conditions. In circumstances where these Terms and Conditions are presented in a language other than Portuguese, the Portuguese language version of these Terms and Conditions will always prevail.
15.2 These Terms and Conditions represent the complete, final and exclusive agreement between you and Caesars, and supersede and merge all prior agreements, representations and understandings between you and Caesars in relation to your participation in Caesars.
15.3 Caesars reserves the right to change these Terms and Conditions, or to implement or change any procedures, at any time. A notification message informing you that changes have been made to our Terms and Conditions will appear upon your next login to the Caesars website, and you must accept the changes to the Terms and Conditions before you can continue to participate in Caesars.
15.4 In the event of a discrepancy between the result displayed on the website or offer and the Caesars server software, the result displayed on the Caesars server software will be considered official and will prevail.
15.5 You are solely responsible for any applicable taxes on any prizes and/or winnings you collect from Caesars.
15.6 Caesars will not be liable for any failure to perform, or delay in performing, any of our obligations under the gaming contract that is caused by events beyond our reasonable control.
15.7 Nothing in these Terms and Conditions shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint venture between you and us.
15.8 If any of the clauses of these Terms and Conditions are considered invalid, illegal or unenforceable by any competent authority, such clause will be separated to the extent necessary from the other clauses, which will remain valid to the maximum extent permitted by law. In such cases, the portion deemed invalid or unenforceable will be modified in accordance with applicable law to reflect, as accurately as possible, Caesars' original intent.
15.9 We consider these Terms and Conditions to be legal, clear, understandable, in line with national legislation and fair. If you require any explanation of these or any other part of our Service, please contact us. The Portuguese language version of these Terms and Conditions and the Portuguese language versions of any terms and conditions have priority over the versions in other languages. The Terms and Conditions prevail over any communication by email, chat or telephone. Please note that all correspondence and telephone calls may be recorded.
15.10 These Terms and Conditions are personal to you and may not be assigned, transferred or sublicensed by you except with our prior written consent. We reserve the right to assign, transfer or delegate any of our rights and obligations hereunder to any third party without prior notice to you.
15.11 In the event of a change of control, merger, acquisition or sale of company assets, your customer account and associated data may be transferred as part of the assets to the buyer or acquiring party. In that case, we will provide you with an email notice or a notice on our website explaining your options regarding the transfer of your account.